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What Is IVR and How Can It Help Your Business?

Do you want to save both your customers and your employees’ time each business day? Then you’ll need to spend less time on the phone. According to a 2015 Consumer Reports study, 57% of people disconnected the call¬†without waiting for a resolution after having to deal with long wait times.[…]

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Scam Likely: How to Stop Annoying Spam Calls

Working from home means that you’ll probably spend a lot more time on your phone and computer. But if you don’t already have a work phone, you’ll have to use your personal device. Throughout the day, you may get more calls and wonder, why do random numbers call me? You[…]

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HIPAA Texting: Is It Compliant With the Law?

If you work in the medical field, you’ve almost definitely been briefed on what is and is not HIPAA compliant. One of the most important goals (aside from protecting the health and safety of patients) of medical professionals is ensuring patient privacy and security, and breaching that privacy has consequences[…]

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12 Home Office Essentials to Make Remote Work a Breeze

Working from home was becoming more and more popular and then COVID-19 happened. Before March 2020, the number of people working from home had tripled. Now, almost everyone is working from home out of necessity (and in many places, government order). To successfully work at home, there are some home[…]

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