HIPAA-Compliant Calling & Texting for Healthcare Professionals

HIPAA and HITECH security is a process for the healthcare, insurance, medical, and therapy industries.

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iPlum gives healthcare professionals a dedicated business phone number for HIPAA-compliant calling, secure texting, and voicemail on their existing mobile device. Keep patient communications separate from your personal number while protecting sensitive information.

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Unlike app-to-app solutions that require both parties to use the same app, iPlum provides a real business phone number with calling and texting capabilities. A BAA is included for HIPAA-enabled accounts, with additional features including voicemail, phone trees, extensions, and team management.

Innovative Features On Your Mobile

verified_user
HIPAA COMPLIANT
chat
SECURE TEXTING
phone_in_talk
CALLING
voicemail
SECURE VOICEMAIL
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BAA INCLUDED
lock
ENCRYPTED
account_tree
PHONE TREE
groups
TEAM ACCOUNT
CREATE AN ACCOUNT

50+ Calling & Texting Features

Customer Service (U.S. Based)

Local & 800 Toll-Free Numbers

Number Portability

Call Mode: Voice Network or Wi-Fi/Data

True Caller-ID with Call Return

Phone-Tree & Extensions

Business Team Account

Business Hours

Domestic Calling

International Calling

Secure Texting

Domestic Texting

International Texting

MMS: Audio, Photo, Video, Short-codes

Cloud Voicemail

Email Alerts for Voicemail

Custom Voicemail Greeting

Call Notifications

Transcriptions for Voicemail

Out-of-Office Greeting

Custom Auto Attendant Greeting

Call Transfer

Music on Hold

Create Forwarding Extensions

Call Management Rules

Text to Speech Greetings

Signature Text

Auto-Text Missed Calls & SMS

Auto-Text Business Hours

Auto Attendant (IVR)

Fax

Business Contacts

Favorites Address Book

Text Archiving, Backup

Text to Email

Schedule Text

Pin Text

Multiple Call Forwarding – Global

Multiple Inbound Paths

Call Recording

Announcement Call Recording Compliance

Calling & Texting Logs

Do Not Disturb

Password Lock

Reactivate Number

Change/Swap Number

Block Phone Numbers

Ringtones & Message Tones

HIPAA & HITECH Compliance

BAA: Business Associate Agreement

AES-256 Data Encryption & PKI Cryptography

Bring-Your-Own-Device ready (BYOD)

Cloud-Based Group Management Console

REST APIs for Usage Management

Universal Links for Developer Integration

iPhone & iPad

Android: Smartphone, Tablet, Chromebook

23 Languages, 200 countries

Connect Your Entire Team with a Phone Tree

Create virtual phone tree with remote extensions, including HIPAA-compliant calling, text messaging, and HIPAA-secure voicemail.

Can I Create a HIPAA-Compliant Phone Tree for My Healthcare Practice?

Yes. iPlum lets healthcare practices create a Phone Tree with greetings, extensions, and call routing. Calls can be routed to individual or multiple team members, helping practices manage patient calls through one professional business phone system.

Can Therapists Use iPlum for HIPAA-Compliant Calling & Texting?

Yes. Therapists, counselors, psychologists, psychiatrists, and other healthcare professionals can use iPlum for a separate business number with HIPAA-compliant calling, secure texting, and voicemail—without carrying a second phone.

How Much Does HIPAA-Compliant Calling & Texting Cost?

iPlum offers HIPAA-enabled plans for individual healthcare professionals and teams. Plans can include a BAA and secure business communication features for calling, texting, and voicemail. Pricing varies based on the selected plan and required features.

Does iPlum Provide HIPAA-Compliant Voicemail?

Yes. iPlum provides voicemail for your dedicated business number, keeping patient and business messages separate from your personal mobile voicemail and within your iPlum business communication environment.

How Do I Get a HIPAA-Compliant Phone Number for Calling & Texting?

iPlum provides healthcare professionals with a dedicated business phone number for HIPAA-compliant calling, secure texting, and voicemail on their existing mobile device. Your iPlum number keeps patient communications separate from your personal phone number and includes HIPAA-enabled security features.

Can I Send HIPAA-Compliant Text Messages with iPlum?

Yes. iPlum provides secure texting for healthcare communications while keeping business messages separate from personal texts. Healthcare professionals should use the appropriate secure communication features when exchanging protected health information (PHI).

Does iPlum Include a Business Associate Agreement (BAA)?

Yes. A Business Associate Agreement (BAA) is included with HIPAA-enabled iPlum accounts, helping healthcare organizations document iPlum's responsibilities when handling protected health information (PHI).

Can Multiple Healthcare Professionals Use iPlum Under One Account?

Yes. iPlum supports individual practitioners as well as healthcare teams. Organizations can manage multiple users and business numbers centrally while providing team members with separate business communications on their existing devices.

Do Patients Need the iPlum App for HIPAA-Compliant Secure Texting?

No. You can invite patients or clients to set up a free iPlum account for secure texting with you. They can communicate securely using the iPlum app or use the app-less iPlum web portal. For regular calls and text messages, patients can also contact your iPlum business number without having an iPlum account.

Can I Port My Existing Business Phone Number to iPlum?

Yes. You can port an eligible existing business phone number to iPlum, allowing you to keep the number your patients and clients already use while moving your business calling, texting, and voicemail to iPlum. This is especially useful for therapists and healthcare professionals who already have an established business phone number.

Can Therapists Use iPlum for HIPAA-Compliant Calling & Texting?
Yes. Therapists, counselors, psychologists, psychiatrists, and other healthcare professionals can use iPlum for a separate business number with HIPAA-compliant calling, secure texting, and voicemail—without carrying a second phone.
Can I Create a HIPAA-Compliant Phone Tree for My Healthcare Practice?
Yes. iPlum lets healthcare practices create a Phone Tree with greetings, extensions, and call routing. Calls can be routed to individual or multiple team members, helping practices manage patient calls through one professional business phone system.
How Do I Get a HIPAA-Compliant Phone Number for Calling & Texting?
iPlum provides healthcare professionals with a dedicated business phone number for HIPAA-compliant calling, secure texting, and voicemail on their existing mobile device. Your iPlum number keeps patient communications separate from your personal phone number and includes HIPAA-enabled security features.
Does iPlum Provide HIPAA-Compliant Voicemail?
Yes. iPlum provides voicemail for your dedicated business number, keeping patient and business messages separate from your personal mobile voicemail and within your iPlum business communication environment.
How Much Does HIPAA-Compliant Calling & Texting Cost?
iPlum offers HIPAA-enabled plans for individual healthcare professionals and teams. A BAA and secure business communication features are available with applicable plans. View current HIPAA pricing and plans.
Do The Second Line Numbers At iPlum Have Multiple Paths For Simultaneous Calls?
iPlum has a unique proposition with any number of simultaneous calling paths to your iPlum number. Most vendors charge separately for each simultaneous path. At iPlum, the multiple paths are default in all iPlum numbers. This means you can receive any number of simultaneous calls without any blocking. This is especially useful if you are using iPlum as a front end to a business.
Can I Get A Local Number As a Second Line?
iPlum provides local numbers in all US and Canadian states. We provide access to millions of local numbers. You always get the option to choose your number from the iPlum numbers inventory.
Does iPlum Provide HIPAA-Compliant Voicemail?
Yes. iPlum provides voicemail for your dedicated business number, keeping patient and business messages separate from your personal mobile voicemail and within your iPlum business communication environment.
Can I Send HIPAA-Compliant Text Messages with iPlum?
Yes. iPlum provides secure texting for healthcare communications while keeping business messages separate from personal texts. Healthcare professionals should use the appropriate secure communication features when exchanging protected health information (PHI).
What is Canada’s PIPEDA and PHIPA compliance?
Canada’s PIPEDA stands for the Personal Information Protection and Electronic Documents Act. PIPEDA is targeted at a wider array of industries, including healthcare. It provides regulations for any business involved in commercial operations and the storage of personal data. PIPEDA is sometimes called the Canadian version of American HIPAA legislation PHIPA, the Personal Health Information Protection Act, is an additional piece of Canadian legislation that provides data privacy laws in the healthcare setting enacted by the province of Ontario.
Does iPlum Include a Business Associate Agreement (BAA)?
Yes. A Business Associate Agreement (BAA) is included with HIPAA-enabled iPlum accounts, helping healthcare organizations document iPlum's responsibilities when handling protected health information (PHI).
Can Multiple Healthcare Professionals Use iPlum Under One Account?
Yes. iPlum supports individual practitioners as well as healthcare teams. Organizations can manage multiple users and business numbers centrally while providing team members with separate business communications on their existing devices.
Do Patients Need the iPlum App for HIPAA-Compliant Secure Texting?
No. You can invite patients or clients to set up a free iPlum account for secure texting. They can communicate securely using the iPlum app or use the app-less iPlum web portal. For regular calls and text messages, patients can also contact your iPlum business number without having an iPlum account.
Can I Port My Existing Business Phone Number to iPlum?
Yes. You can port an eligible existing business phone number to iPlum, allowing you to keep the number your patients and clients already use while moving your business calling, texting, and voicemail to iPlum. See the step-by-step number porting process.
To Whom Do HIPAA Regulations Apply?
HIPAA and HITECH security regulations apply to all healthcare professionals, insurance companies professionals who provide health insurance, and any third-party service providers who have access to private health information.

Such organizations must ensure that their employees, contractors, sub-contractors, and brokers conform to HIPAA regulations. Organizations need to train all members on the procedures they should use when communicating sensitive patient data to prevent data breaches and HIPAA violations.
How To Secure Text Messaging For HIPAA Compliance?
Healthcare business organizations can use secure mobile applications like iPlum for HIPAA compliance. These apps have an encryption policy that keeps the data secure in them. The account can be easily locked by an administration so that the information can’t be accessed in case of a lost or stolen device.
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iPlum provides secure texting channels for HIPAA-compliant messaging. Doctors can initiate secure text channels with their patients. Patients get a free iPlum app to send a secure text to their doctor.
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What other practitioners are saying

Vasquez P.
Neurosurgeon
As a healthcare professional it is essential to have a HIPPA compliant phone line to communicate with my patients. I have happily used iPlum for years now with no complaints.
I appreciate iPlum taking HIPAA-compliance and BAA's seriously. I was able to meet my need for a business number and secure text options without having a carry a second cell phone with me. It is a simple app. I was not looking for something complex and did not want to pay a lot of money. iPlum was the best option for me.
Rebecca N.
Mental Health Counselor
I bought this number to establish a HIPAA compliant fax line for my private practice. iPlum provides me a record of my sent/received faxes.
Dina Baunoch
I work with patients requiring special needs. I can setup secure communications channel with them for privacy. We can exchange secure messages between other practitioners using iPlum app.
Dave B.
Therapist