HIPAA Calling & Texting Compliance

“When you are a healthcare provider, you want to make sure you have full HIPAA compliance with calling & texting services used by the professionals at your medical office.” Susan P. (Gynecologist)

Does iPlum provide a secure, HIPAA compliant 2nd mobile phone line for healthcare professionals?

HIPAA and HITECH security is a process for the healthcare industry. iPlum offers you all the support you need in order to use our product in the most HIPAA secure way possible.


Does iPlum provides BAA – Business Associate Agreement?

Yes, iPlum provides a BAA – Business Associate Agreement. There is no extra fee for getting BAA agreement if you get an annual unlimited subscription.

What is the Pricing?

There is no extra cost for HIPAA compliance. Check standard iPlum pricing here.

Can I add additional lines for my associates?

Yes, with iPlum business account you can setup multiple sub-accounts for your associates and give them a second line for their phone which is HIPAA complaint and resolves any privacy issues for the entire team.

Can I cancel my service any time?

Yes, there is no contract. You have complete flexibility.

What is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA), passed by Congress in 1996, was created to ensure the continuity of health benefits for American workers and their families.

Title II of the HIPAA regulations require the Department of Health and Human Services to establish national standards for electronic health care transactions and national identifiers for providers, health plans, and employers. It also addresses the security and privacy of health data to improve the efficiency and effectiveness of the nation’s health care system by encouraging the widespread use of electronic data interchange in health care.

What are best practices for setting voicemail alerts in iPlum?

To assure PHI is not transmitted via a non-secure method of communication make sure you set your voicemail settings to suppress PHI when receiving a email notification that you have a new voicemail OR depending on your preferences, turn off receiving voicemail notifications all together.

To do this login to your iPlum account. Select Voicemail || Select the iPlum number you would like to edit the settings for || Select Settings || Toggle off “Receive email alert for new voicemail” OR Select “Suppress calling number in email alerts for privacy and security compliance.”

Which platforms are supported?

You can use iPlum on your iPhone or an Android device. It can be a smartphone or a tablet.

Do I need any special hardware or software for HIPAA and HITECH compliance?

You don’t need anything extra. iPlum does it all for you.

Highlights of Solution


HD Calling








Carrier, Wi-Fi




Auto Attendant


IVR, Extensions



For any questions, you can always contact us . We love to help our users.

Comprehensive iPlum Features:

    arrow_forward_ios U.S., Canada or Toll-free Number.

    arrow_forward_ios Dual Mode Reliability: Use Your Carrier PSTN Calling Network or Wi-Fi/Data for Calls.

    arrow_forward_ios Domestic & International Calling, Roaming.

    arrow_forward_ios Domestic & International Multimedia Messaging (Audio, Photo, Text, Video), Short-codes.

    arrow_forward_ios Cloud Voicemail with Email Alert.

    arrow_forward_ios True Caller-ID with Call Return.

    arrow_forward_ios IVR or Auto Attendant or Virtual Digital Attendant.

    arrow_forward_ios Multiple Forwarding Extensions.

    arrow_forward_ios Auto-Reply Text for Missed Calls.

    arrow_forward_ios Signature Text.

    arrow_forward_ios Text Archiving.

    arrow_forward_ios Port-in or Transfer an Existing Number to iPlum.

    arrow_forward_ios Advanced Call Forwarding – Global.

    arrow_forward_ios Multiple Inbound Paths.

    arrow_forward_ios Call Recording.

    arrow_forward_ios Do Not Disturb.

    arrow_forward_ios Business Hours.

    arrow_forward_ios Block Phone Numbers.

    arrow_forward_ios Ringtones.

    arrow_forward_ios HIPAA & HITECH Compliance with BAA.

    arrow_forward_ios AES-256 Data Encryption & PKI Cryptography.

    arrow_forward_ios Bring-Your-Own-Device ready (BYOD).

    arrow_forward_ios Cloud Based Group Management Console.

    arrow_forward_ios REST APIs for Usage Management.

    arrow_forward_ios iOS & Android ready.

    arrow_forward_ios 23 Languages, 200 countries.

What our users say:

Get a dedicated iPlum phone number with affordable calling and texting. Works great for both business purposes and private use.

iPlum user Vasquez P.

Vasquez P.

Neurosurgeon I am a doctor. I can call and record my patients using iPlum – keeps my personal cell phone number private and patients are happy with my responsive service.
iPlum user Jane S.

Jane S.

Real Estate I am a realtor and use iPlum virtual attendant for my business number. I advertise my iPlum number for all my appointments. I can keep my personal mobile number private.
iPlum user Paul D.

Paul D.

IT Consultant Our company uses iPlum for employees. It is a great way to save money. Voice quality is great and users love its simplicity vs. carrying two devices.
iPlum user Ambre K.

Ambre K.

Journalist I use iPlum as a 2nd number for Privacy. I can send messages and photos. I can record my calls and protect my identity with people I don’t know that well.
iPlum user Tom R.

Tom R.

Traveler I live in U.S. and travel globally. iPlum number saves me money for calling & texting when I am abroad. My family can reach me with a local call and I can reach them easily.
iPlum user Maya N.

Maya N.

Recruiter I am always talking to new clients. I don’t have to use my personal mobile number. With iPlum I can respond in a timely fashion and keep my information separate and secure.
iPlum user Dan T.

Dan T.

Business Owner I am a supplier. I use iPlum for developing my business with U.S. customers. They can reach me for orders or customer service with a local call.
iPlum user Katie J.

Katie J.

Student I am a student . I can use my wi-fi tablet and convert into a phone with iPlum. The iPlum phone number for calling & texting anywhere in the world is so affordable for me.