How to reactivate, reinstate or reestablish a cancelled iPlum phone number?

Reactivation is a privilege program to help our users.

Your iPlum number could be cancelled due to any reason like lost or change of credit card, email change, travels, plan expiration etc. There is a mandatory one-time reactivation fees paid to the underlying carrier to bring back your number. See below for steps and fees.

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I. Self reactivation within 30 days of cancellation: $20

II. Manual reactivation within 30 days of cancellation: $30

III. Manual reactivation between 30 to 60 days of Cancellation: $99

Note: Sorry, no number recovery is available after 60 days of cancellation.

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I. Self reactivation within 30 days of cancellation: $20

1. Login as iPlum account administrator https://my.iplum.com

2. Click “Dashboard || Users || Click iPlum Login ID of the User || Actions || Reactivate Line ”

Enter the iPlum number you want to reactivate and follow the steps.  You will reestablish the new plan while reactivating the number. The previous plan gets cancelled when the number was cancelled. There is a one-time fee of $20 to reactivate a number.
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Note: In some situations it can take up to 48 hours to reactivate. You will get an email when it is complete.

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II. Manual reactivation within 30 days of cancellation: $30

Note: If the self reactivation process in section-I doesn't work for any reason, use this manual reactivation process. If we are not able to recover the number, we will refund the recovery fees.

1. Make a one-time payment for manually recovery: $30

Payment link: https://iplum.com/blog/faq/payment-30/

2. After making above payment, open a ticket online using contact form.

In that ticket description enter:

• $30 payment for manual recovery.

• Your PayPal transaction ID.

• iPlum number to be recovered.

Important: Above is one-time number recovery fees.  It is not a payment for your number subscription. Once the number is recovered, we will ask you to setup a monthly or annual subscription to swap the recovered number into it.
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3. Once we have confirmed that your number has been recovered, click “Get iPlum Number” in iPlum portal & setup a correct subscription plan on the account so that we can swap the recovered number to it. e.g. If your recovery number is a US local number, setup a US local number plan etc.  
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If we are not able to recover the number, we will refund the above recovery fees. Reactivated number is held for 5 days. If it is not claimed with an associated subscription, it will get cancelled.

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III. Manual reactivation between 30 to 60 days of cancellation: $99

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‍Note: After 30 days of cancellation, only manual reactivation method is available. If we are not able to recover the number, we will refund the entire recovery fees. Sorry, no reactivation is possible beyond 60 days cancellation.  

1. Make a one-time payment for manually recovery: $99.

Payment link: https://iplum.com/faq/payment-99/

2. After making above payment, open a ticket online using contact form.

In that ticket description enter:

• $99 payment for manual recovery.

• Your PayPal transaction ID.

• iPlum number to be recovered.

Important: Above is one-time number recovery fees.  It is not a payment for your number subscription. Once the number is recovered, we will ask you to setup a monthly or annual subscription to swap the recovered number into it.
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3. Once we have confirmed that your number has been recovered, click “Get iPlum Number” in iPlum portal & setup a correct subscription plan on the account so that we can swap the recovered number to it. e.g. If your recovery number is a US local number, setup a US local number plan etc.

If we are not able to recover the number, we will refund the above recovery fees. Reactivated number is held for 5 days. If it is not claimed with an associated subscription, it will get cancelled.