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20 May 2016

How to reactivate, reinstate or reestablish a cancelled iPlum phone number?

Reactivation is a privilege program to help our users.

Your iPlum number could be cancelled due to any reason like lost or change of credit card, email change, travels, plan expiration etc. The system will try to reactivate a cancelled number but it is not a guarantee that number may be available.

There is a mandatory one-time recovery charge as explained below. You will not be charged if number is not available.



I. Steps for Automated Reactivation with in 20 days:

1. Login as iPlum account administrator https://my.iplum.com

2. Click “Dashboard || Users || Click iPlum Login ID of the User || Reactivate Line ”

Enter the iPlum number you want to reactivate and follow the steps. There is a one-time fee of $19.99 to reactivate a number. You will reestablish the new plan while reactivating the number. The previous plan gets cancelled when the number was cancelled.

Note: In some situations it can take up to 48 hours to reactivate. You will get an email when it is complete.




II. Steps for Manual Reactivation within 20 days:

If the automated reactivation process doesn’t work for any reason, use manual recovery process.

1. Make a one-time payment for manually recovery: $29.99
Payment link: https://iplum.com/blog/faq/payment-2999/

2. Open a ticket online using contact form .

In that ticket enter:

  • $29.99 payment for manual recovery.
  • Your PayPal transaction ID:
  • iPlum number to be recovered:

Note: If you do not provide us above information, we we can’t recover your number.

3. Once the number is recovered, we will ask you to setup a monthly or annual subscription to swap the recovered number into it.

Important: If we are not able to recover the number, we will refund the above recovery fees.




III. Steps for Manual Reactivation after 20 days (Special reactivation process):

1. Make a one-time payment for manually recovery by a special team: $129.
Payment link: https://iplum.com/faq/payment-129/

2. Open a ticket online using contact form .

In that ticket enter:

  • $29.99 payment for manual recovery.
  • Your PayPal transaction ID:
  • iPlum number to be recovered:

Note: If you do not provide us above information, we we can’t recover your number.

3. Once the number is recovered, we will ask you to setup a monthly or annual subscription to swap the recovered number into it.

Important: If we are not able to recover the number, we will refund the above recovery fees.