How does iPlum backup & restore work?

What is security and backup plan?

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Security and backup plan is required for any of these options: web texting, portal contacts, secure text channels, business contacts, text to email, fax archive, HIPAA healthcare compliance, legal, finance, sales, support compliance etc.

With default privacy settings your data (texts, business contacts or fax) are not stored at iPlum. You can only start archiving them by using the security and backup plan. The backup will “start from the date” you enroll in the plan. It will not restore previous texts or contacts or fax because they are not archived.

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There are three (3) types of backup plans:

• Security & backup enhanced for phone line call/text ($5.99/mo paid annually or $6.99/mo paid monthly).
  Includes: Security and backup for business contacts, text for phone line; unlimited secure text channels; text to email. It is mandatory for HIPAA compliance on a phone line.

           Learn how secure texting works, please check this FAQ.

• Security & backup for fax ($3.17/mo paid annually or $3.99/mo paid monthly).
  Includes: Security and backup for fax line. It is mandatory for HIPAA compliance on a fax line.
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• Mobile communication compliance plan for financial & legal sectors ($9.99/mo paid monthly).
  Includes: Security and backup for business calls, contacts, text; unlimited secure text channels; text to email, call recording. It works for financial, legal, sales and support compliance on a mobile line.

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What is the backup retention policy?

The backup is activated after the user subscribes for the backup plan.

Security & backup  enhanced plan , the text are archived for last six (6) months on rolling basis. You can download texts online in password protected iPlum portal.
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If you happen to delete your app or get logged out, you can retrieve last sixty days (60) text messages in iPlum app using Restore feature in iPlum Settings. Business contacts are backed up in iPlum app.

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Get Usage logs online with text content :

Login to online portal https://my.iplum.com/  

Click Usage Reports on the left menu.  Select the “User” and “Month” to get the log of all usage for that line.  

There is a text icon to the right of each text log which has the content of texts.  

You can download all logs as csv file. It will download the text content which you can save.

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‍Important: If you disable backup settings for a user, or the backup plan is cancelled or the line is cancelled or the line is ported out, the new backup will stop and all previous backup data is permanently erased due to user security and privacy.

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Where to buy security and backup plan?

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1. Login to iPlum portal https://my.iplum.com
2. Dashboard || Users || Click iPlum Login ID of the User || Plans || Security & backup enhanced plan

        OR

        Dashboard || Users || Click iPlum Login ID of the User || Plans || Mobile communication compliance plan

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How do I restore my texts in iPlum app?

iPlum App Settings || Text Options || Text Restore

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How do I restore my business contacts in iPlum app?

iPlum App Settings || Contact Options || Business Contacts Restore

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I have an old basic backup plan. How can I update to new backup plan?

Update to new backup plan online:

1. Login to iPlum portal https://my.iplum.com
2. Dashboard || Users || Click iPlum Login ID of the User || Plans || Security & backup enhanced plan

           OR

         Dashboard || Users || Click iPlum Login ID of the User || Plans || Mobile communication compliance plan

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Please contact us in case of any question.