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28 Nov 2015

How does iPlum backup & restore work?

How does backup and restore work?

iPlum is a business service. With default privacy settings: texts, business contacts or fax are not backed up. You can start archiving them by using the security and backup plan. The backup will “start from the date” you enrolled in the backup plan. It will not restore previous texts or contacts because they are not archived.

What is the cost for security and backup plans?

There are three (3) types of backup plans based on your industry and needs. Each line can have its own backup plan:

  • Security & Backup Basic ($3.99 paid monthly or $3.17 paid annually).
    Includes: Security and backup for business contacts, text for phone line and faxes for fax line. It also works for HIPAA compliance on fax line. It is not eligible for HIPAA compliance on phone line.
  • OR

  • Security & Backup Enhanced ($6.99 paid monthly or $5.99 paid annually).
    Includes: Security and backup for business contacts, text for phone line; Unlimited secure text channels; Text to email. It also works for HIPAA compliance on phone line. It is not eligible for HIPAA compliance on fax line.
  • OR

  • Financial & Legal Compliance plan ($9.99).
    Includes: Security and backup for business calls, contacts, text; Unlimited secure text channels; Text to email, Call recording. It also works for financial, legal, sales and support compliance on phone line.

Learn how secure texting works, please check this FAQ.

Which backup plan is required for Healthcare HIPAA compliance?

For HIPAA Calls & Text: Security & Backup Enhanced.

For HIPAA Fax: Security & Backup Basic.

Which backup plan is required for Financial, Legal, Sales and Support compliance?

Use Financial & Legal Compliance plan.

Where do I buy Backup Plan at online portal?
  1. Login to iPlum portal https://my.iplum.com

  2. Dashboard || Users || Click iPlum Login ID of the User || Plans || Security & Backup Plan

  3. OR

  4. Dashboard || Users || Click iPlum Login ID of the User || Plans || Financial & Legal Compliance Plan

How do I restore my texts in iPlum app?

iPlum App Settings || Text Options || Text Restore

How do I restore my business contacts in iPlum app?

iPlum App Settings || Contact Options || Business Contacts Restore

What is the backup retention policy?

The backup is activated after the user subscribes for the plan.

Security & Backup Basic or Enhanced, the text are archived for last six (6) months on rolling basis. You can download texts online in password protected iPlum portal. For longer duration, the users are advised to download and backup texts using iPlum portal usage reporting section.
You can retrieve last sixty days (60) text messages in iPlum app using Restore feature in iPlum Settings. Business contacts are backed up in iPlum app.

Financial & Legal Compliance plan, the text and call recordings are archived for multiple years. You can retrieve last five years (5) texts and call recordings online in password protected iPlum portal. The users are also advised to download and backup texts and recordings using iPlum portal usage reporting section.
You can retrieve last sixty days (60) text messages in iPlum app using Restore feature in iPlum Settings. Business contacts are backed up in iPlum app.

Important: If you disable backup settings for a user, or the backup plan is cancelled or the line is cancelled or the line is ported out, the new backup will stop and all previous backup data is permanently removed due to user security and privacy.

I have a 2019 version of text archive plan. How can I update to new backup plan?

The previous plan allowed text archive online but no text restore in the app. The new backup plan allows both archive and restore in the iPlum app. The messages will continue to be available in the iPlum portal with either old or new plan.

Update to new backup plan online:

  1. Login to iPlum portal https://my.iplum.com

  2. Dashboard || Users || Click iPlum Login ID of the User || Plans || Security & Backup Plan

  3. OR

  4. Dashboard || Users || Click iPlum Login ID of the User || Plans || Financial & Legal Compliance Plan


Please contact us in case of any question.