29 Jun 2018

How does Business Hours work?

Two Places to Set Business Hours:

  1. Do Not Disturb (Calls, Text)

  2. Auto Text Reply (Missed Calls, Text)

1. Do Not Disturb (DND)

Setup hours when you want the calls to go directly to the voicemail without disturbing you. You can also silence texts and app notifications for those hours.

Where to setup Do Not Disturb?

  • iPlum App: Settings || Do Not Disturb

  • Online iPlum Portal: Login https://my.iplum.com/. Click Business Hours in the left panel and select “Do Not Disturb”. Select the Account or sub-Account where you want to set it up.

  • Enable the toggle switch to select for Calls and/or Text & Notifications.


If you have business hours from 8 AM to 5 PM Mon to Fri, you will setup DND for 7 days.

From: 5 PM & To: 8 AM

All Day for Sat & Sun.

Do I need to keep my app open to manage Do Not Disturb?

Your app doesn’t have to be open. The DND works automatically from the cloud.

2. Auto Text Reply

When to send Auto Text Reply?

  1. Missed incoming calls.

  2. Incoming texts when you are away.

Where to setup Auto Text Reply?

  • iPlum app: Settings || Text options || Text Auto Reply

  • Online web portal: Login https://my.iplum.com/. Click Text Options in the left panel and select “Settings”. Select the Account or sub-Account where you want to setup auto text reply.

  • Enable the toggle switch to select for missed and/or incoming text.


You can setup hours during which the system will automatically send auto text reply.

If you have business hours from 8 AM to 5 PM Mon to Fri, you will setup auto reply for 7 days.

From: 5 PM & To: 8 AM

All Day for Sat & Sun.

Do I need to keep my app open to send auto text reply?

Your app doesn’t have to be open. The reply text is sent automatically from the cloud.






Helpful links:

How to setup your main iPlum number to ring multiple phones or users?

How iPlum mobile phone system with auto attendant works?

Setup an iPlum business team account.

Change from iPlum regular number to a Toll-free number.

Setup Call-Forwarding from external number to use iPlum while you are travelling internationally.

All frequently asked questions.