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20 Jan 2017

How to setup voice announcement before ringing?

Important: “Voice announcement before ringing” is different than “Voicemail greeting”.
It is an optional audio file which you can record to plays before the call starts ringing. Your business may or may not need it.

But a voicemail greeting plays when you don’t pick up the call. Almost all users need voicemail greeting.


Sample call flow: Incoming Call   ||   Voice Announcement before Ringing   ||   Ringing Starts ||   Users Accept Call or User declines the call ||   Call goes to Voicemail Greeting



Use Cases

  • Alert caller before the ringing starts.
    Examples: “Please wait while the system finds me…” OR “Please wait while we connect your call to an agent…”
  • Out-of-Office. Examples:
    “Vacation Alert. I am out of office and will be available starting…”

Where to setup voice announcement before ringing?

Login iPlum portal https://my.iplum.com.

Dashboard || Users || Click iPlum Login ID of the User || Settings || Voice Announcement Before Ringing (Edit)



How to record voice announcement before ringing?


A. Text to Speech Audio (Free)


Your iPlum number comes with text to life-like speech service to create your announcement free of charge.



OR

B. Record in your own voice (Free)

Dashboard || Users || Click iPlum Login ID of the User || Settings || Voice Announcement Before Ringing (Edit) || Add New Announcement || Record Your Audio



OR

C. Send us your Custom Sound File to be uploaded ($20)


  1. Record MP3 file format with high volume.
    It is a good practice to keep it 30 seconds or less.
    Note: There are many online companies like Fiverr (no association with iPlum) which has sellers who will record a professional announcement file for as low as $5.

  2. Note: File size should not exceed 1 MB.


  3. Send your audio file to “support@iplum.com”.
    In the email subject enter “Voice Announcement Before Ringing for iPlum # XXXXX”. In the body of email paste the transaction-ID or receipt # or attach your PayPal payment receipt. Don’t forget to attach your audio file. You will get a confirmation email after our team has uploaded your call Connecting announcement in your account.


  4. Payment: There is a $20 charge to digitally sign and upload custom audio file in your iPlum account.
    Note: If you have multiple audio files to be uploaded, you can refresh the page and make multiple $20 payments.