Important: This is not Voicemail greeting.
Use Cases
- Alert caller before the ringing starts. Examples:
“Please wait while the system finds me…” OR “Please wait while we connect your call to an agent…” - Out-of-Office. Examples:
“Vacation Alert. I am out of office and will be available starting…”
Call Flow
Announcement before ringing will play for an incoming call before it starts ringing to your iPlum number/s.
Incoming Call >> Announcement before Ringing >> Ringing >> Accept Call or send to Voicemail Greeting
How to Setup Announcement before Ringing?
Login iPlum portal https://my.iplum.com.
Dashboard || Accounts || Click iPlum Login ID of the User || Settings || Announcement before Ringing (Edit)
How to Record Announcement before Ringing?
A. Text to Speech Audio (Free)
Your iPlum number comes with text to life-like speech service to create your call connecting announcement free of charge.
OR
B. Record in your own voice (Free)
Dashboard || Accounts || Click iPlum Login ID of the User || Settings || Announcement before Ringing (Edit) || Add New Announcement || Record Your Audio
OR
C. Send us your Custom Sound File to be uploaded ($20)
Record MP3 file format with high volume.
It is a good practice to keep it 30 seconds or less.
Note: There are many online companies like Fiverr (no association with iPlum) which has sellers who will record a professional announcement file for as low as $5.Send your audio file to “support@iplum.com”.
In the email subject enter “Call Connecting Announcement for iPlum # XXXXX”. In the body of email paste the transaction-ID or receipt # or attach your PayPal payment receipt. Don’t forget to attach your audio file. You will get a confirmation email after our team has uploaded your call Connecting announcement in your account.Payment: There is a $20 charge to digitally sign and upload custom audio file in your iPlum account.
Note: If you have multiple audio files to be uploaded, you can refresh the page and make multiple $20 payments.
Note: File size should not exceed 1 MB.
