06 Feb 2015

Why contact iPlum via online only?

06 Feb 2015

Why does a company which provides phone numbers doesn’t have a call center !?

Let us explain:

  • Majority of requests at iPlum are answered very quickly by real professionals working on the product so that our users get timely help.

  • Our online support is spread-out company wide. Your questions are replied by employees who are also involved in product management or design and have in-depth product knowledge. We want to make sure the best brains are responding to your queries so that they can be resolved quickly without back & forth.

  • iPlum provides service in 23 languages with active users in 100+ countries. Our most popular service is only $4.99 per month. That is the lowest service cost for business quality U.S. number as 2nd line on your mobile. If we were to support with call center, we would need a large number of call centers worldwide in different languages and time zones. That is cost prohibitive and would require us to charge much higher for our service. Our goal at iPlum is to provide best in class technology at best prices.

  • Your written requests also acts as a tool for our future product development. The questions you ask help us in designing new features based on your needs. We deploy artificial intelligence to look through the feature requests you often send us via questions and any issues you are encountering.

  • Having said all that if you have any significant technical issue which may need direct phone support please explain to us in the online contact form & one of our senior service manager will call you and help.