29 Dec 2015

I am not able to hear audio in my iPlum app?

29 Dec 2015

If you are having issues with sound in the app, please follow these simple steps.

Note: The normal device configuration issues will be fixed by following below steps. But if you don’t have good data connection on your device, you can use Call Forwarding option in iPlum and the calls will start ringing on your regular number. The app will give you notification when there is an iPlum call on your regular number to distinguish from your personal calls. You can still use iPlum voicemail with Call Forwarding. Step by step process to set Call Forwarding to ring external numbers: https://iplum.com/call-forwarding/



iOS:


  1. Volume: iPhone/iPad Settings >> Volume: Make sure the ringer is not set on silent mode.

  2. Permissions: iPhone/iPad Settings >> iPlum app: Enable the Permissions for Microphone, Camera, Contacts & Notifications (All).

  3. Do not disturb: iPlum App Settings >> Check “Do Not Disturb” options for calls or messages are not mistakenly enabled by you.


Android:


  1. Ringtones: Android Settings >> Sounds & notifications >> Sound >> Make sure the Ringtones & Notifications is not in silent mode.

  2. Notifications: Android Settings >> Sounds & notifications >> Scroll to Notifications >> Application notifications >> iPlum >> Allow notifications.

  3. Permissions: Android Settings >> Application manager >> iPlum >> Permissions >> Enable Microphone, Contacts, Camera, Location.

  4. Power Settings: Check power settings. If it is set on Medium, the device will go into sleep mode and disable iPlum App from functioning. To change go to advance settings and disable Medium power setting.

  5. Power Settings for Samsung Devices: Check power savings mode. If it is set to MID or MAX, the device will go into sleep mode and disable iPlum App from functioning. Make sure it is set to OFF.

  6. Wi-Fi Settings: Connections >> Wi-Fi >> Advanced. Enable “Smart network switch”.

  7. Make sure the iPlum app is running & not “Force Stop”. Force Stopped condition will not receive any ringtones or notifications to the iPlum app.

  8. Android version 5.x and below background data: Android Settings >> Data usage >> More >> Restrict background data (Enable).

  9. Android version 6.0 and above in Doze mode white-list iPlum app: Click Device Settings >> Battery >> Top right choose “Battery Optimization”. Toggle from “Not Optimized” to “All Apps”. Scroll to iPlum and then choose “Don’t Optimize” and click “Done”.

  10. iPlum App Settings: Check “Do Not Disturb” options for calls or messages are not mistakenly enabled by you.

  11. Memory: Make sure there is some free cached memory available on the device. If there are too many apps open, please close them.



Related topic:

I am not getting any sound on incoming call or text message notifications?