29 Dec 2015

I am not able to hear audio in my iPlum app?

29 Dec 2015

iOS:


  1. Volume: iPhone/iPad Settings >> Volume: Make sure the ringer is not set on silent mode.

  2. Permissions: iPhone/iPad Settings >> iPlum app: Enable the Permissions for Microphone, Camera, Contacts & Notifications (All).

  3. Do not disturb: iPlum App Settings >> Check “Do Not Disturb” options for calls or messages are not mistakenly enabled by you.


Android:


  1. Ringtones: Android Settings >> Sounds & notifications >> Sound >> Make sure the Ringtones & Notifications is not in silent mode.

  2. Notifications: Android Settings >> Sounds & notifications >> Scroll to Notifications >> Application notifications >> iPlum >> Allow notifications.

  3. Permissions: Android Settings >> Application manager >> iPlum >> Permissions >> Enable Microphone, Contacts, Camera, Location.

  4. Power Settings: Check power settings. If it is set on Medium, the device will go into sleep mode and disable iPlum App from functioning. To change go to advance settings and disable Medium power setting.

  5. Make sure the iPlum app is running & not “Force Stop”. Force Stopped condition will not receive any ringtones or notifications to the iPlum app.

  6. Android version 5.x and below background data: Android Settings >> Data usage >> More >> Restrict background data (Enable).

  7. Android version 6.0 and above in Doze mode white-list iPlum app: Click Device Settings >> Battery >> Top right choose “Battery Optimization”. Toggle from “Not Optimized” to “All Apps”. Scroll to iPlum and then choose “Don’t Optimize” and click “Done”.

  8. iPlum App Settings: Check “Do Not Disturb” options for calls or messages are not mistakenly enabled by you.



Related topic:

I am not getting any sound on incoming call or text message notifications?