01 Jun 2017

How to setup Incoming iPlum calls to flow via Carrier Calling Network?

How does this feature work?

iPlum provides you a unique feature to use carrier calling network to receive incoming calls without relying on internet data on your mobile device. This gives you high reliability of incoming calls. You can enable or disable this feature any time.

How to set carrier calling mode for incoming calls with distinct ringtone?

  • iPlum App: iPlum App Settings || Calls: Carrier Network or VoIP Mode || Incoming Calls || Use My Carrier Calling Network. Enter your mobile phone number. Click “Save & Set Distinct Ringtone” || Ringtone: Change from default to a new Ringtone || Done || Done.

  • Note: Above step may vary for iOS and Android devices.

  • Online web portal: Login https://my.iplum.com/. Click “Calling Network” in left menu || Incoming Calls || Select Line || Use My Carrier Calling Network. Enter your mobile phone number. Save it.

How to make unanswered calls go to iPlum voicemail & not personal voicemail in carrier calling mode?

  • When you receive an iPlum call, let it ring through. You will see a notification telling you that it is an iPlum call. It will automatically route to your iPlum voicemail after 20 seconds (default). Do not click “Decline” for iPlum calls. When you Decline the call, the device will force the call to its native voicemail. This is inherent hardware limitation.

  • Make sure the ringing time for your iPlum Ringtone is 20 sec or less (iPlum App Settings >> Ringtones >> Time) and if possible increase the ringing time with your carrier to 25 seconds or more.

How to disable carrier calling mode & instead use wi-fi or carrier data for incoming calls?

  • iPlum App: iPlum App Settings || Calls: Carrier Network or VoIP Mode || Incoming Calls || Use My Wi-Fi or Carrier Data.

  • Online web portal: Login https://my.iplum.com/. Click “Calling Network Mode” in left menu || Incoming Calls || Select Line || Use My Wi-Fi or Carrier Data

Troubleshooting Tip-1: I am not seeing the caller’s phone number during incoming calls?

Please enable “contacts” permission for iPlum app on your iPhone or Android device settings.

Troubleshooting Tip-2: I am seeing my own name for inbound calls instead of calling party when using carrier calling mode?

Check your device phone book. Make sure there is no contact created with your name & your iPlum number together.






Helpful links:

How to setup Outgoing iPlum calls to flow via Carrier Calling Network?

How to setup your main iPlum number to ring multiple phones or users?

How iPlum mobile phone system with auto attendant works?

Setup an iPlum business team account.

Change from iPlum regular number to a Toll-free number.

Setup Call-Forwarding from external number to use iPlum while you are travelling internationally.

All frequently asked questions.