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01 Jun 2017

How to setup incoming iPlum calls to flow via carrier voice network instead of data?

How does this feature work?

iPlum provides you a unique feature to use carrier voice network to receive incoming calls without relying on internet data on your mobile device. This gives you high reliability of incoming calls. You can enable or disable this feature any time.

How to enable carrier calling mode for incoming calls with distinct ringtone?

  • iPlum App: iPlum App Settings || Calls: Carrier Voice Network or VoIP Data || Incoming Calls || Use My Carrier Voice Network. Enter your mobile phone number. Click “Save & Set Distinct Ringtone” || Ringtone: Change from default to a new Ringtone || Done.

  • Note: Above step may vary for iOS and Android devices.

  • Online web portal: Login https://my.iplum.com/. Click “Calling Network Mode” in left menu || Incoming Calls || Select Line || Use My Carrier Voice Network. Enter your mobile phone number. Save it.

How to make unanswered calls go to iPlum voicemail & not personal voicemail in carrier calling mode?

  • When you setup Carrier Voice for inbound calls at iPlum, you will first see an iPlum call with a notification batch alerting you to an iPlum call and then actual call ringing with iPlum logo. Accept the call.

    Note: If you don’t want to take that call, do not tap “Decline” icon. Simply click Side Power Button on your phone to stop ringing. The ringing will stop immediately and after 20 seconds (default) and iPlum will route the unanswered call to iPlum voicemail. If you tap Decline icon, the device will force the call to its native voicemail which is inherent hardware limitation.

  • Make sure the ringing time for your iPlum Ringtone is 20 sec or less (iPlum App Settings || Ringtones || Ringing Time) and if possible increase the ringing time with your carrier to 25 seconds or more.

  • If you have setup Do-Not-Disturb on your device settings, it will force the incoming call to your device voicemail. In those situations remember to set Do-Not-Disturb on your iPlum settings as well which will route the call to iPlum voicemail before sending it to your carrier network.

Disable carrier calling mode & instead use wi-fi or carrier data for incoming calls?

  • iPlum App: iPlum App Settings || Calls: Carrier Voice Network or VoIP Data || Incoming Calls || Use My Wi-Fi or Carrier Data.

  • Online web portal: Login https://my.iplum.com/. Click “Calling Network Mode” in left menu || Incoming Calls || Select Line || Use My Wi-Fi or Carrier Data

Troubleshooting

I am not seeing the caller’s phone number during incoming calls?

Please enable “contacts” permission for iPlum app on your iPhone or Android device settings.

I am seeing my own name for inbound calls instead of calling party when using carrier voice network mode?

Check your device phone book. Make sure there is no contact created with your name & your iPlum number together.





Helpful links:

How to setup Outgoing iPlum calls to flow via Carrier Voice Network?

How to setup your main iPlum number to ring multiple phones or users?

Setup an iPlum business team account.

Change from iPlum regular number to a Toll-free number.

All frequently asked questions.