08 Mar 2018

How does iPlum multiple call forwarding works?

iPlum Provides Unique Call Forwarding Features:

  1. Forward iPlum calls to multiple numbers simultaneously.

  2. Forward to other iPlum numbers, external domestic or international numbers.

  3. Setup Business hours.

  4. Get notifications in the iPlum app when any call is forwarded to an external number.

  5. Use iPlum voicemail with call forwarding. When a call is unanswered by external number, it is routed back to your iPlum voicemail.

  6. Select display Caller-ID: Choose to show Origination Number (default settings) or iPlum Number as the display Caller-ID on the call receiving devices.

How to setup Call Forwarding:

  • Online web portal: Login https://my.iplum.com/. Click Advanced Routing in the left panel and select “Multiple Call Forwarding”. Select the Account or sub-Account from where you want to forward your calls.

  • Enable the toggle switch and enter the external number(s) you want to forward the calls to. You can add up to 3 numbers to forward your iPlum calls.

  • iPlum app (iOS): Settings || Utilities || Multiple Call Forwarding

  • iPlum app (Android): Settings || Multiple Call Forwarding

Can I add my iPlum number in Call Forwarding along with external numbers?

Yes, if you want to ring incoming calls in your iPlum app as well as external number/s, you would enter your iPlum number as one of the call forwarded numbers.

How do I make sure the unanswered calls always go to my iPlum voicemail & not personal voicemail when I am using call forwarding?

When you receive an iPlum call, let it ring through. It will automatically route to iPlum voicemail. If you “Decline” the call, the device will force the calls to its own voicemail. If your device voicemail is still picking up the iPlum calls, you may need to increase the voicemail pick up time on your native phone number to 30 seconds or more. Please contact your carrier to find about it.

How does Call Forwarding actually works? Does the call first coming into my iPlum app?

After enabling call-forwarding, the system does intelligent call routing directly from iPlum cloud network. You don’t need to keep the iPlum app open on your device for call-forwarding to work. For outgoing calls or to send/receive texts you would still use iPlum app. Once you enable call forwarding, you can change it anytime using iPlum app or online portal.

What Caller-ID will show for iPlum Calls?

You can choose to show Call Origination Number (default settings) or iPlum Number as the Display Caller-ID on the call receiving devices.

Will IVR / Auto Attendant & Call forwarding work together?

IVR / Auto Attendant has in-built call forwarding mechanism which takes precedence. If you have enabled it, the simple call forwarding will automatically gets disabled on that iPlum number.

What is the Cost of simple call forwarding or forwarding to external number via IVR / Auto Attendant?

iPlum unlimited usage plans for U.S., Canada or Toll-Free includes the call forwarding with in their respective countries. If you are on an iPlum measured usage credits plan, you will use credits for regular incoming iPlum calls plus the call-forwarded destination number charges as per the call rates in iPlum app settings.

Helpful links:

How to setup your main iPlum number to ring multiple phones or users?

Setup an iPlum business team account.

Change from iPlum regular number to a Toll-free number.

Setup Call-Forwarding from external number to use iPlum while you are travelling internationally.

All frequently asked questions.