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02 Jan 2017

How to change from a local iPlum number to a toll-free number or toll-free to local?

You can use either of below options to change your number type:


A. Cancel the existing number and get a different number:

  1. Login Online https://my.iplum.com

  2. Cancel your existing iPlum subscription online.
    Dashboard || Accounts || Click iPlum Login ID of the User || Cancel Line. Select immediate cancellation.

    If the subscription was purchased at Apple App Store or Google Play, it will cancel at end of the current term.

  3. Dashboard || Accounts || Click iPlum Login ID of the User || Get iPlum Number to setup a new subscription type.


B. Open a sub-account & let the first account expire:

  1. Dashboard || Accounts || “Add Additional Line”. You can use an Email address as login ID or a different phone number. Complete the registration process for the add-on account login.

  2. Login back in as Primary account in your iPlum portal .

  3. Dashboard || Accounts || Click iPlum Login ID of the sub-account || Get iPlum Number to setup a new subscription type.

  4. Login iPlum App on your phone using the new Login ID.




Helpful links:

How to port an existing number into iPlum?

How to setup a business team account in iPlum?

All frequently asked questions.