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02 Jan 2017

How to change from a local iPlum number to a toll-free number or toll-free to local?

You can use either of below options to change your number type:


A. Cancel the existing number and get a different number:

  1. Login Online https://my.iplum.com

  2. Cancel your existing iPlum subscription online.
    Accounts || Click iPlum Login ID of the User || Cancel Line. Select immediate cancellation.

    If the subscription was purchased at Apple App Store or Google Play, it will cancel at end of the current term.

  3. Go back to Dashboard & Accounts || Click iPlum Login ID of the User || Get iPlum Number to setup a new subscription type.


B. Open a sub-account & let the first account expire:

  1. Accounts || “Add Additional Line”. You can use an Email address as login ID or a different phone number. Complete the registration process for the add-on account login.

  2. Login back in as Primary account in your iPlum portal .

  3. Accounts || Click iPlum Login ID of the sub-account || Get iPlum Number to setup a new subscription type.

  4. Login iPlum App on your phone using the new Login ID.




Helpful links:

How to port an existing number into iPlum?

How to setup a business team account in iPlum?

All frequently asked questions.