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29 Jun 2017

How does Do-Not-Disturb (DND) work?

Where to setup Do Not Disturb?

  • iPlum App: Settings || Do Not Disturb


  • Online iPlum Portal: Login https://my.iplum.com/. Click Business Hours in the left panel and select “Do Not Disturb”. Select the Account or sub-Account where you want to set it up.

  • Enable the toggle switch to select for Calls and/or Text & Notifications.


Example:

If you have business hours from 8 AM to 5 PM Mon to Fri and closed Saturday/Sunday; the DND will be:

Mon to Fri: From = 5 PM & To = 8 AM

Sat & Sun: All Day

Advanced Setting for DND in iPlum portal

There is an additional control to eliminate your iPlum number for all calls during DND time even stop the calls to going to voicemail. This setting is useful especially when you are using DND in conjunction with IVR in an extension where there are multiple numbers and you want the calls to route to main voicemail instead of personal voicemail when DND is setup for a line.

Do I need to keep my app open to manage Do Not Disturb?

Your iPlum app doesn’t have to be open. The DND works automatically from the cloud.





Helpful links:

How to setup your main iPlum number to ring multiple phones or users?

How iPlum mobile phone system with auto attendant works?

Setup an iPlum business team account.

Change from iPlum regular number to a Toll-free number.

All frequently asked questions.