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28 Nov 2015

How does iPlum backup & restore work?

How does backup and restore work?

iPlum is a business service. With default privacy settings: texts, business contacts or fax are not backed up. You can start archiving them by using the Backup plan.

Is back plan mandatory for HIPAA compliance?

Yes, if you are a healthcare professional and need HIPAA compliance this plan is mandatory. All the information is encrypted and archived with highest security and reliability.

How much backup plan cost?

  • Backup Basic ($2.99): Encrypted Data, Backup & Restore Texts, Business Contacts, Fax and 10 Secure Text Channels.
    Note: Choose this plan when you are using iPlum for calling only (i.e. no texting) OR you are using regular texting OR you have less than 10 patients for secure texting OR this is for iPlum fax line.
  • OR

  • Backup Enhanced ($6.99): Backup Basic and Unlimited Secure Text Channels.

To learn how secure texting works, please check this FAQ.

Note: There is no contract for backup plan. It is month to month plan.

How do I restore my texts in iPlum app?

iPlum App Settings || Text Options || Text Restore

How do I restore my business contacts in iPlum app?

iPlum App Settings || Contact Options || Business Contacts Restore

Note: Business contacts feature is currently available in iPlum iOS app. It will be available soon for Android app.

What is the backup policy at iPlum?

The backup is activated after the user subscribes for the plan. Text are archived for last six months on rolling basis. One can retrieve last sixty days Text messages in iPlum app using Restore feature in iPlum Settings. One can retrieve one year Texts online in password protected iPlum portal. For longer duration, the users are advised to download and backup texts for their compliance using iPlum portal usage reporting section. Business contacts are backed up after the user subscribes for the plan.

Note: When a user disables the backup, the backup data is permanently removed.

I have a previous version of text archive plan. How can I update to new backup plan?

The previous plan allowed text archive online but no text restore in the app. The new backup plan allows both archive and restore in the iPlum app. The messages will continue to be available in the iPlum portal with either old or new plan.

Update to new backup plan online:

  1. Login to iPlum portal.

  2. Click Text Options. Select your account. Scroll down to Backup Plan section and update your plan.


Please contact us in case of any question.