10 May 2017

How does auto-text reply for texts & missed calls work?

When to send auto text reply?

  1. Missed incoming calls.

  2. Incoming texts when you are away.

Where to setup auto text reply?

  • iPlum app: Settings || Text options || Text Auto Reply

  • Online web portal: Login https://my.iplum.com/. Click Text Options in the left panel and select “Settings”. Select the Account or sub-Account where you want to setup auto text reply.

  • Enable the toggle switch to select for missed and/or incoming text.

You can setup hours during which the system will automatically send auto text reply.

If you have business hours from 8 AM to 5 PM Mon to Fri, you will setup auto reply for 7 days.

From: 5 PM & To: 8 AM

All Day for Sat & Sun.

Do I need to keep my app open to send auto text reply?

Your app doesn’t have to be open. The reply text is sent automatically from the iPlum network cloud.

Helpful links:

How to setup your main iPlum number to ring multiple phones or users?

Setup an iPlum business team account.

All frequently asked questions.