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New iPlum Features

Dual Reliability With Voice Network Mode iPlum can use your voice network to route calls with carrier class reliability without relying on VoIP internet data and still show your iPlum number as Caller-ID. Or you can switch to default data network with Wi-Fi/3G/4G/LTE. You get best call quality in any[…]

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Quick Guide

Auto Attendant (IVR) Examples Additional Lines With Different Numbers App Store iPlum App Auto-Text Reply Block Numbers Business Associate Agreement (BAA) Business Contacts Business Hours Business Master Account Call Forwarding Call Recording Call Transfer Caller-ID Name Change Canada Number Cancel iPlum Service Cancel Number Reactivate Credits Roll Over Contacts, Phone[…]

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Tutorial: Phone Tree, Auto-Attendant (IVR) with Extensions

Examples of Auto Attendant (IVR) with Extensions. Get detailed examples to setup you cloud phone system with greetings and multiple extensions. You can setup the extensions to ring single or multiple numbers in simultaneous and sequential ringing. You can setup announcements, directions and more.

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How to port a number into iPlum?

During porting process your number will continue to work at existing carrier. There is no service disruption. When the porting is complete, you will get an email alert. At that time your number will stop working at your existing carrier and it will start working at iPlum . The porting[…]

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How to enable auto reload in web portal?

Step by Step Process: Login: Login to iPlum web portal https://my.iplum.com. Billing: Click “Billing” in left menu. Add your payment method here. If your existing payment method is failing, delete it and redo the new payment method. If you have set up multiple payment sources, select the one you want[…]

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Business Contacts and Secure Text Channels

Learn about business & device contacts. Learn about regular & secure texting. Business & Device Contacts What are business and device contacts? Business contacts are created and saved in the iPlum app secure container. They are not saved in your phone’s address book. Device contacts come from your phone address[…]

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How does iPlum multi-user team master account work?

Multi-User Team Account Features: Any iPlum account can be converted into a multi-user account. Add and manage additional iPlum users. Centralized billing . Setup auto attendant and extensions. Configure caller-id of additional users to main phone number. Restrict permissions of certain user features. Centralized archive texts. Centralized call recordings. Step[…]

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How to setup a fax line, send and receive faxes?

A) Setup: I have an existing iPlum phone account. I. New fax line Login iPlum portal https://my.iplum.com/. Click: Dashboard || Accounts || Add Additional Line. Use an email address to setup a sub-account. Once the sub-account is created, click: Dashboard || Accounts || Click iPlum Login ID of the User[…]

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How does iPlum call forwarding works?

iPlum provides two types of call forwarding. A. Phone Tree: Auto-Attendant (IVR) with Extensions Using auto-attendant (IVR) feature you can create a powerful call flow for your incoming calls to various extensions in sequential and simultaneous transfers. * Please check separate section for iPlum auto-attendant (IVR) examples. B. Simple Call[…]

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How to setup additional phone numbers on same device?

Note: iPlum app holds one iPlum number at a time. Please use below process to manage incoming calls from multiple iPlum numbers to one iPlum app by using Simple Call Forwarding feature in iPlum. This process works for routing phone calls. Unlike calls, texts can’t be routed, you will need[…]

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How to setup iPlum on different/multiple devices?

This page assumes you have already setup a master iPlum account and you are adding additional users in this account. Each user needs to get an iPlum subscription. Additionally you can set their caller-id to show main number. Note: If you want to setup multiple iPlum numbers on “same device”,[…]

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How to setup “Out of Office” message in iPlum?

Login: https://my.iplum.com on your computer or a tablet. Dashboard || Accounts || Click iPlum Login ID of the User || Call Connecting Announcement . “Enable Call Connecting Announcement” switch toggle to green color. Type your out-of-office message as text-to-speech or create a custom audio file. Optional – You can setup[…]

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How does business hours feature work?

Do Not Disturb Hours (Calls, Text) Auto Text Reply Hours (Missed Calls, Text) 1. Do Not Disturb (DND), Non-Business Hours Setup hours when you want the calls to go directly to the voicemail without disturbing you. You can also silence texts and app notifications for those hours. Where to setup[…]

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How does music on hold (MOH) work?

How to hold a call with music? After you receive a call on any extension via Auto Attendant (IVR), you can put the caller on hold by pressing *8 (star 8). You can un-hold the call by again pressing *8. Both parties will hear music. Note: If you are using[…]

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Financial Sector Mobile Compliance

Who needs financial sector mobile compliance? Financial sector professionals dealing with consumers related to buy, sell, advise for all types of financial assets. Find more. Where to get financial sector mobile compliance at iPlum? Note: Each iPlum number needs to have its own compliance plan. Login to your iPlum online[…]

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How to unlock your account manually?

If you have enabled two-factor authentication on your iPlum account but locked your account for any reason, we provide a manual process to remove it to help our clients. There is a $20 charge to manually unlock it by our security team. By following this process you give iPlum the[…]

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How does iPlum call transfer work?

How to use iPlum call transfer? After you receive a call on any extension via IVR / Auto Attendant, you can transfer call to another iPlum or external number by pressing *7 (star 7) and entering the 10 digit phone number followed by #. After the call is connected, press:[…]

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How does Do-Not-Disturb (DND) work?

Where to setup Do Not Disturb? iPlum App: Settings || Do Not Disturb, Non-Business Hours Online iPlum Portal: Login https://my.iplum.com/ Dashboard || Accounts || Click iPlum Login ID of the User || Do Not Disturb, Non-Business Hours. Enable the toggle switch to select for Calls and/or Text & Notifications. Example:[…]

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Why some incoming calls are going to my personal voicemail?

How to stop iPlum calls going to the personal voicemail? You have enabled “voice network mode” for incoming calls. It is a unique feature at iPlum. It uses your carrier voice network to receive calls and gives you best voice quality without relying on internet data (carrier data or wi-fi).[…]

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How does auto-text reply for texts & missed calls work?

When to send auto text reply? Missed incoming calls. Incoming texts when you are away. Where to setup auto text reply? iPlum app: Settings || Text options || Text Auto Reply Online web portal: Login https://my.iplum.com/ Dashboard || Accounts || Click iPlum Login ID of the User || Text Options[…]

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How to port or transfer a Google Voice, Google Fi or G Suite number into iPlum?

Step by Step Process to Port a Google Voice, Google Fi or G Suite Number to iPlum Unlock your number at Google: Google Voice Number https://www.google.com/voice/unlock. Google G Suite Number https://support.google.com/a/answer/9530249?hl=en. Google Fi Number https://support.google.com/fi/answer/6079398?hl=en . Click Sign in at top right corner of iPlum website. New Account Setup. Click[…]

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How to delete a voicemail?

iPlum App Open iPlum app and go to Voicemail screen. Delete single voicemail: Swipe left and delete (iOS & Android). Delete multiple voicemails: Click “Edit” and delete all (iOS). Long press any voicemail to show the multiple delete option (Android). iPlum Portal Login iPlum portal https://my.iplum.com/. Click Voicemail Boxand select[…]

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How to record voicemail greeting?

There are four (4) ways to record your Voicemail Greeting in iPlum. A. Standard prerecorded voicemail greeting (Free) Note: This option is available both in iPlum app and online iPlum portal. The female voicemail greeting comes standard with all iPlum accounts. B. Record voicemail greeting in your own voice (Free)[…]

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How to setup call connecting announcement?

Use Cases Alert caller before the ringing starts. Examples: “Please wait while the system finds me…” OR “Please wait while we connect your call to an agent…” Out-of-Office. Examples: “Vacation Alert. I am out of office and will be available starting…” Call Flow Call connecting announcement will play for an[…]

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How to record auto-attendant greeting for Phone Tree (IVR)?

Phone Tree, Auto-Attendant (IVR) Call Flow Incoming Call   >>   Main iPlum Number   >>   Auto-Attendant (IVR) Greeting   >>   Extensions   >>   Destination Numbers   >>   Voicemail A. Text to Speech Audio (Free) Your iPlum mobile phone system IVR / Auto-Attendant comes with text[…]

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How to add Auto Attendant (IVR) to an existing phone number?

Option 1: Keep your number at existing carrier. You will setup call forwarding from your existing number to iPlum number and use Auto Attendant (IVR) feature of iPlum. Sign up a new account and get an iPlum number subscription: https://iplum.com Setup Auto Attendant on your iPlum number: https://iplum.com/blog/faq/auto-attendant-examples/ Setup Call[…]

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How to change iPlum Caller-ID?

Steps: The caller-ID is your iPlum “Name”. Login to secure online portal https://my.iplum.com. Dashboard || Accounts || Click iPlum Login ID of the User || Profile & Permissions You will see different options you can edit. Login ID: Click on the pencil icon next to it and update the login[…]

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How to buy iPlum number or usage credits online?

Step by Step Process: Login: Go to the web page https://my.iplum.com on your computer or a tablet. Setup Billing: Click “Billing”. Add your payment method here. If you have set up multiple payment sources, select the one you want to use as “Default”. New iPlum Number Subscription: Dashboard >> Get[…]

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How do I setup iPlum app on my device?

Download iPlum app from Apple App store or Google Play Store. Open the app. If you do not have an iPlum account, click New Account. Existing users can simply select Login. Enter the verification code which you will receive via text or phone call. Enter your information and complete your[…]

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I can’t see my iPlum phone number after purchase?

Once you have purchased an iPlum Phone number, it will show up at the top in iPlum app under Contacts. It is also located in iPlum Settings >> My iPlum Account In some rare cases, the app may not get an immediate response from the server after you bought an[…]

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How to make international calls using iPlum?

You can call/text globally using iPlum App. In the iPlum Keypad, select the country from the top left country icon. It will show you the flag & the corresponding country code. Enter the phone number you are dialing out without the country code. The app automatically adds the country code[…]

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How to send international texts using iPlum?

You can call/text globally using iPlum App. Note: The app automatically adds your iPlum signup country code in the “To” box when you start entering the phone number. You can simple erase it and enter the international phone number you want to send text with + country code. Example: Your[…]

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What are rollover usage credits?

iPlum provides a rollover (roll-over) usage credits feature in its monthly plans. It means your unused usage credits for this month get rolled-over and are available for next month usage. All monthly plan usage credits are effective for 60 days. The plan month starts on the day an iPlum phone[…]

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How to send a file or document using iPlum?

Email the file or document to yourself and open the email document attachment on your iPhone. Click Share button at the bottom, it will bring various apps to send doc. Select iPlum app. It will automatically open iPlum and put that document there. Then you can fill the “To” box[…]

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How to change iPlum phone number?

Login: Go to the web page https://my.iplum.com. Change Number: Dashboard || Accounts || Click iPlum Login ID of the User || Change Number. Enter new area-code and click search icon. Choose the new iPlum number in subsequent screens. Once completed you will have a new iPlum number. If you don’t[…]

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Why do I see iPlum audio in my iPhone recents?

iPlum app is built with latest iOS features. The new features allow you to receive iPlum call in locked screen like a normal iPhone call even if the iPlum app is active or killed in the background. The new feature automatically wakes it up and connects the calls. That also[…]

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How to change, upgrade or downgrade iPlum plan online?

Step by Step Process: Login: Open iPlum portal on your computer or a tablet. https://my.iplum.com Upgrade/Downgrade plan or move from Apple App Store or Google Play to iPlum portal billing: Dashboard || Accounts || Click iPlum Login ID of the User || Manage Plans. Click “Change” option under Number Plan.[…]

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I have forgotten my login-id or password?

What is my iPlum Login ID For “Primary Account” the iPlum-ID is the phone number which you used to setup your iPlum account. You can also use your iPlum phone number as login but when you use “Forgot Password” option, always use your signup phone number not iPlum phone number[…]

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How to update my iPlum name and email?

1. Login iPlum portal https://my.iplum.com 2. Dashboard || Accounts || Click iPlum Login ID of the User || Profile & Permissions. You will see different options you can edit. Note: If you are changing the iPlum-ID, the system will send you a verification code which you will confirm here to[…]

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How to change my iPlum Login-id, Caller-id, Name or Email?

Login to secure online portal https://my.iplum.com. Go to Dashboard || Accounts || Click iPlum Login ID of the User || Profile & Permissions. You will see different options you can edit. a) iPlum Login-id change: Click on the pencil icon next to login-id. Select the radio button depending on the[…]

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How to change my iPlum password?

One can change iPlum password by either of 2 ways: 1. If you know your existing password: Login https://my.iplum.com .Click the Small icon at top right corner, it will have an option to “Change Password”. 2. If you don’t know your existing password: At login screen for web account https://my.iplum.com[…]

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I get frequent logout or signout from the app

The app logs out due to either of two reasons: 1. If you login to another device using same Login ID, it will logout from first device. This is to make sure the calls & messages are routed to your current device. 2. If there are too many apps open[…]

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How to fix and update billing in iPlum web portal?

You can add/update/change Credit/Debit card or PayPal payment method in iPlum portal Step by Step Process: Login: Login to iPlum web portal https://my.iplum.com. Update Billing: Click “Billing” in left menu. Add your payment method here. If your existing payment method is failing, delete it and redo the new payment method.[…]

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How can I message to short codes using iPlum?

A short code, or short number, is a 5 or 6 digit number that can send and receive SMS. Short codes are used for alerts, promotions and some validations. iPlum allows texting to short codes. When you want to initiate a message to short code remember to add “+” sign[…]

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Permissions for iPlum app?

iOS Settings Android Settings iOS Enable Permissions: iPhone/iPad Settings   ||   iPlum app   ||   Enable the Permissions for: Notifications (All) Microphone Contacts. Note: iPlum is a business app and keeps your privacy at all times. Permissions are required for calling, texting, voicemail and correct caller-id management. If[…]

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What should I do if my app is not responding?

If your app freezes, simply kill and restart the iPlum app. If you are already logged in you would see the home page in the app, otherwise login as required. Note: To kill the app without deleting it on an iPhone or iPad, simply double click the home button, locate[…]

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Why can’t I record audio for my iPlum message?

You can do this when you allow iPlum app to access your Microphone. In iOS, simply go to Settings > iPlum app and grant access to Microphone and Audio settings. In any case you’ll need to do this for making phone calls. In Android, go to Settings > Device >[…]

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How do I find my iPlum usage credits?

Usage credits are consumed for calls and texts to non-iPlum users. To see the usage details, simply go to iPlum App Settings and tap My iPlum Account >> Usage Log. Then select the month for which you want to review usage. You will see a list of all the incoming[…]

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Can I use iPlum when roaming out of country?

Yes, you can use iPlum over Wi-Fi or carrier data, when you are traveling outside the country. When you use your iPlum usage credits, you can make calls to any mobile or landline or send text message to any mobile phone number in covered countries. With iPlum phone number, you[…]

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How to see my iPlum purchases in Apple App Store?

You can see your iPlum phone number subscriptions in App store on your iPhone/iPad : 1. In iPhone/iPad App store click the icon on the top right corner. 2. It may ask you to provide your Apple App Store Login ID and Password. 3. You will see your subscriptions.

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How much data is used by the app?

iPlum mobile app is engineered for low bandwidth usage. It adapts to available data rates and latency of a broad range of Wi-Fi or cellular data channels, by controlling refresh rates and through efficient codec design. Calls are transferred seamlessly between Wi-Fi and wireless data channels as the user moves[…]

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How does iPlum backup & restore work?

How does backup and restore work? iPlum is a business service. With default privacy settings: texts, business contacts or fax are not backed up. You can start archiving them by using the Backup plan. Is back plan mandatory for HIPAA compliance? Yes, if you are a healthcare professional and need[…]

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HIPAA Compliance Setup

Each iPlum number has its own BAA for HIPAA compliance. Please contact us to find the step by step process to setup HIPAA compliance for your iPlum line.

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Refund Policy

Your iPlum plan will continue in effect unless and until you cancel your recurring billing, or we terminate your account. You must cancel your account before it renews each month or year in order to avoid billing of the next month’s or year’s fees. iPlum will bill the monthly or[…]

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How do I cancel my iPlum number on an iOS device?

Resolve Any Issues Before Cancellation: Calls getting disconnected: Use carrier network & forward calls to your regular number. Can’t hear call ringtones or receive texts: Check device settings. Don’t like your iPlum number: Change your number. iPlum number cancelled due to any reason: Reactivate your number. Getting spam calls: Block[…]

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How does iPlum work for iOS devices?

Futuristic Communication Solution Business Features for Second Mobile Line on Same Phone No need to carry two devices. Create a business line on your existing phone. iPlum has its own calling, texting, distinct ringtones and voicemail. You get a separate US, Canada or Toll-free number with great features and low[…]

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Payment Page $19.99

Step-1 Make the $19.99 payment After making below payment, please copy your Transaction-id or Receipt# from PayPal transaction email to enter in Step-2 below. Step-2: Fill the form and submit.

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Payment Page $9.99

Step-1 Make the $9.99 payment After making below payment, please copy your Transaction-id or Receipt# from PayPal transaction email to enter in Step-2 below. Step-2: Fill the form and submit.

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Payment Page $24.99

Step-1 Make the $24.99 payment After making below payment, please copy your Transaction-id or Receipt# from PayPal transaction email to enter in Step-2 below. Step-2: Fill the form and submit.

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Payment Page – $49.99

Step-1 Make the $49.99 payment After making below payment, please copy your Transaction-id or Receipt# from PayPal transaction email to enter in Step-2 below. Step-2: Fill the form and submit.

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Payment Page $14.95

Step-1 Make the $14.95 payment After making below payment, please copy your Transaction-id or Receipt# from PayPal transaction email to enter in Step-2 below. Step-2: Fill the form and submit.

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How to setup iPlum APIs for getting automatic usage logs?

iPlum REST API iPlum provides REST APIs for automatically downloading call and message logs to an external server. Developers can use iPlum APIs to download the usage activity and associate them to their users to get visibility and compliance at an organization. Every account gets free 30 days trial period[…]

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iTunes Subscription Terms for iPlum

iPlum provides monthly phone number subscriptions for US, Canada or Toll-free number charged to the iTunes account. For your convenience the subscriptions renews automatically 24 hours before the end of the current period at the same rates using iTunes (unless auto-renew is turned off) so that you can maintain your[…]

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Why contact iPlum online ?

Our senior professionals respond to customer queries: Our support is fast & accurate. We don’t transfer support calls unlike a traditional carrier. All the customer queries are answered by real professionals working on the product so that our users get timely help. Our online support is spread-out company wide. Your[…]

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Setup multiple iPlum phone numbers for iOS Device?

You can setup multiple phone numbers with different area codes in your primary iPlum account. These can also include mix of U.S., Canada or Toll-Free numbers. You can also port additional phone numbers into iPlum using same principle. Please contact us to find the step by step process to setup[…]

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Port-in Instructions

Important: During the porting process your number will continue to work at existing carrier. When the porting gets completed, you will get an email. Your number will stop working at existing carrier and start working at iPlum. Unlock your number before porting: If your current carrier is a digital provider[…]

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