Two Features to Set Business Hours: Do Not Disturb (Calls, Text) Auto Text Reply (Missed Calls, Text) 1. Do Not Disturb (DND) Setup hours when you want the calls to go directly to the voicemail without disturbing you. You can also silence texts and app notifications for those hours. Where[…]

Learn about business & device contacts. Learn about regular & secure texting. Business & Device Contacts Difference between business and device contacts. Business contacts are created and saved in the iPlum app secure container. They are not saved in your phone’s address book. Device contacts come from your phone address[…]

Please check here for details of iPlum call recording feature. https://iplum.com/call-recording/

A) Setup: I have an existing iPlum phone account. I. New fax line Login iPlum portal https://my.iplum.com/. Click: Accounts || Add Additional Line. Use email to setup a sub-account. Once the sub-account is created, click: Accounts || Select Sub-Account || Get iPlum Number (Make sure to select the fax plan[…]

iPlum provides two types of call forwarding. A. Auto-Attendant (IVR) with Extensions Using auto-attendant (IVR) feature you can create a powerful call flow for your incoming calls to various extensions in sequential and simultaneous transfers. * Please check separate section for iPlum auto-attendant (IVR) examples. B. Simple (or Delayed) Call[…]

Voicemail Settings Login iPlum portal https://my.iplum.com/. Click Voicemail in the left panel and select the Account or Sub-account. Click SETTINGS tab. Voicemail: Use the toggle switch to enable or disable voicemail on your iPlum line. Voicemail Transcription Plan: The default voicemail has 15 voicemail storage capacity with no transcription. You[…]

I. Route to multiple devices with business line interface using auto-attendant (IVR) and extensions. II. Route to multiple devices with business line interface without auto-attendant (IVR) and extensions. III. Route to multiple external numbers using simple call forwarding. Option 1 & 2 allows each user to make and receive calls.[…]

How to use iPlum call transfer? After you receive a call on any extension via IVR / Auto Attendant, you can transfer call to another iPlum or external number by pressing *7 (star 7) and entering the 10 digit phone number followed by #. After the call is connected, press:[…]

Where to setup Do Not Disturb? iPlum App: Settings || Do Not Disturb Online iPlum Portal: Login https://my.iplum.com/. Click Business Hours in the left panel and select “Do Not Disturb”. Select the Account or sub-Account where you want to set it up. Enable the toggle switch to select for Calls[…]

How to stop iPlum calls going to the personal voicemail: You have setup voice network mode for incoming calls. It is a unique feature at iPlum. It uses your carrier voice network to receive calls and gives you best carrier class voice quality for your iPlum calls without relying on[…]

How does this feature work? iPlum provides you a unique feature to use voice network to make outgoing calls without relying on internet data on your mobile device. This gives you high reliability of calls and still transmits your iPlum Caller-ID. You can enable or disable this feature any time.[…]

How does this feature work? iPlum provides you a unique feature to use voice network to receive incoming calls without relying on internet data on your mobile device. This gives you high reliability of incoming calls. You can enable or disable this feature any time. How to enable voice network[…]

When to send auto text reply? Missed incoming calls. Incoming texts when you are away.

iPlum App Open iPlum app and go to Voicemail screen. Delete single voicemail: Swipe left and delete (iOS & Android). Delete multiple voicemails: Click “Edit” and delete all (iOS). Long press any voicemail to show the multiple delete option (Android). iPlum Portal Login iPlum portal https://my.iplum.com/. Click Voicemail in the[…]

Note: If you are looking for “Simple Announcement”, check this link. If you are looking for “IVR/Auto-Attendant Greeting”, check this link. There are three ways to record your Voicemail Greeting. A. Standard prerecorded voicemail greeting (Free) The female voicemail greeting comes standard with all iPlum accounts. B. Record voicemail greeting[…]

Use Cases Alert caller before the ringing starts. Examples: “Please wait while the system finds me…” OR “Please wait while we connect your call to an agent…” Out-of-Office. Examples: “Vacation Alert. I am out of office and will be available starting…” Note: By default simple announcement is disabled in your[…]

How IVR works? Incoming Call   >>   Main iPlum Number   >>   IVR Greeting   >>   Extensions   >>   Destination Numbers or Voicemail Note: If you are looking for “Voicemail Greeting”, check this link. If you are looking for “Simple Announcement”, check this link. A. Text[…]

Steps: Login to secure online portal https://my.iplum.com. Go to “Accounts || Select Account || Profile & Permissions”. You will see different options you can edit. Name: Click on the pencil icon next to it and update to new name. It can take up to 48 hours to propagate new Caller-ID[…]

You can use either of below options to change your number type: A. Cancel the existing number and get a different number: Login Online https://my.iplum.com Cancel your existing iPlum subscription online. Accounts || Select Account || Cancel. Select immediate cancellation. For purchases made at iPlum portal it will cancel out[…]

You can always select the desired country in iPlum Keypad & enter the number without country code. That FAQ is here. But if you dial a number frequently and don’ want to choose the country icon each time, this is how you do: 1. iPlum conveniently shows your device phone[…]

You can forward your mobile or landline voice calls to iPlum number by following instructions on your vendor website. Below are examples of some U.S landline and mobile carriers. These instructions would vary for other carriers: AT&T Mobile To turn ON Call Forwarding: On your phone dialer enter **21*, then[…]

The default voicemail has 15 voicemail storage capacity with no transcription. Enhanced Voicemail: You can upgrade to enhanced voicemail for $4.99/mo which gives 100 voicemail storage capacity and audio to text transcription services. The transcription along with audio file is delivered to the user via email and it also available[…]

Email the file or document to yourself and open the email document attachment on your iPhone. Click Share button at the bottom, it will bring various apps to send doc. Select iPlum app. It will automatically open iPlum and put that document there. Then you can fill the “To” box[…]

iPlum app is built with latest iOS features. The new features allow you to receive iPlum call in locked screen like a normal iPhone call even if the iPlum app is active or killed in the background. The new feature automatically wakes it up and connects the calls. That also[…]

What is my iPlum Login ID For “Primary Account” the iPlum-ID is the phone number which you used to setup your iPlum account. You can also use your iPlum phone number as login but when you use “Forgot Password” option, always use your signup phone number not iPlum phone number[…]

iPlum is a business app. It is your dedicated mobile virtual number attached to the iPlum app. All iPlum numbers are always enabled for SMS, MMS and Short codes. If you are not receiving verify code from a particular vendor, please check with them. Some vendors need physical mobile number[…]

Login to secure online portal https://my.iplum.com. Go to Accounts || Select Account || Profile & Permissions. You will see different options you can edit. a) iPlum Login-id change: Click on the pencil icon next to login-id. Select the radio button depending on the new login to be an email or[…]

One can change iPlum password by either of 2 ways: 1. If you know your existing password: Login https://my.iplum.com .Click the Small icon at top right corner, it will have an option to “Change Password”. 2. If you don’t know your existing password: At login screen for web account https://my.iplum.com[…]

The app logs out due to either of two reasons: 1. If you login to another device using same Login ID, it will logout from first device. This is to make sure the calls & messages are routed to your current device. 2. If there are too many apps open[…]

A short code, or short number, is a 5 or 6 digit number that can send and receive SMS. Short codes are used for alerts, promotions and some validations. iPlum allows texting to short codes. When you want to initiate a message to short code remember to add “+” sign[…]

If you are not able to make calls using Wi-Fi or Carrier data you will see a gear moving at the top right corner in the app or “Registering Error” at the bottom of the app. It is usually due to one of below reasons: The internet connectivity transition has[…]

iOS Settings Android Settings iOS Enable Permissions: iPhone/iPad Settings   ||   iPlum app   ||   Enable the Permissions for: Notifications (All) Microphone Contacts. Note: iPlum is a business app and keeps your privacy at all times. Permissions are required for calling, texting, voicemail and correct caller-id management. If[…]

Please check this FAQ: http://iplum.com/blog/faq/app-permissions/

If your app freezes, simply kill and restart the iPlum app. If you are already logged in you would see the home page in the app, otherwise login as required. Note: To kill the app without deleting it on an iPhone or iPad, simply double click the home button, locate[…]

You can do this when you allow iPlum app to access your Microphone. In iOS, simply go to Settings > iPlum app and grant access to Microphone and Audio settings. In any case you’ll need to do this for making phone calls. In Android, go to Settings > Device >[…]

You need to allow iPlum app to access your Camera for this to work. In iOS, go to Settings > iPlum app and grant access to Camera. In Android, go to Settings > Device > Apps and find the iPlum app, and make the changes in the Permissions section.

If you have purchased an iPlum U.S Phone number, it will show up at the top in iPlum app under Contacts. It is also located in iPlum Settings >> My Account

Spinner at top right corner in the iPlum app shows that internet connection is not available. 1. This may happen sometimes where the connectivity transition has not occurred on the device. Simply kill and restart the iPlum. You may find that you are already logged in to the app and[…]

No, your phone number is linked to your account, so it will not change by changing the device. You can install iPlum app on your new device and continue to use the same account simply via login to the app on the new device. You can switch between Android and[…]

How does backup and restore work? iPlum is a business service. With default privacy settings: texts, business contacts or fax are not backed up. You can start archiving them by using the Backup plan. Is back plan mandatory for HIPAA compliance? Yes, if you are a healthcare professional and need[…]

If you have bought an iPlum phone number, we are passing your iPlum number in the Caller ID section of the call as per global E.164 standards. When you call any North America number or in most parts of the world, your iPlum number would show up as Caller-ID. But[…]

Due to inherent security features in the iPlum app, it is best to switch off the iCloud backup of iPlum app. Always download a fresh copy of the app from the app store when you change your device or do a factory reset on an existing device. Please follow these[…]

iPlum REST API iPlum provides REST APIs for automatically downloading call and message logs to an external server. Developers can use iPlum APIs to download the usage activity and associate them to their users to get visibility and compliance at an organization. Every account gets free 30 days trial period[…]