Blog

Texting, besides email, has become one of the most common ways to reach people within your social circle. This includes friends, family, colleagues, and even customers. In fact, it can be a helpful way to build relationships, gather information for research, or act as a helpful crisis line for people[…]

There’s a phrase that keeps being turned, welcome to the new normal. Even if you didn’t have remote workers before, most likely you do now. That’s why now more than ever, VoIP phone systems for small business are a necessity. Now that we’re here, how do we move forward proactively[…]

Nearly half of all employed Americans currently work from home. The current COVID-19 crisis has forced most of the businesses in the United States and Canada to restructure their operations around remote working. Working from home requires more than just personal computers. As a business, you need to think outside[…]

Ever since WHO declared Covid-19 a pandemic, we’ve had to adapt to stringent working measures. One of them being that most employees now have to work remotely to satisfy social distance measures and avoid unnecessary movement. All this is in a bid to curb the spread of this highly infectious virus.[…]

Everyone hates being put on hold. It slows everything down, for you and for the customer. And it just leaves them feeling agitated. Of course, when you’re taking calls, that’s an inevitability. Eventually, you’re going to get hit with an unexpectedly high call volume or some other issue and end[…]