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01 Jun 2017

How to setup outgoing iPlum calls to flow via voice network instead of data network?

How does this feature work?

iPlum provides you a unique feature to use voice network to make outgoing calls without relying on internet data on your mobile device. This gives you high reliability of calls and still transmits your iPlum Caller-ID. You can enable or disable this feature any time.

Enable voice network mode for outgoing calls?

  • iPlum App: iPlum App Settings || Call Mode: Voice Network or Internet Data || Outgoing Calls || Use My Voice Network. Enter your mobile phone number and save.

  • Online web portal: Login https://my.iplum.com/. Click “Calling Network Mode” in left menu || Outgoing Calls || Select Line || Use My Voice Network. Enter your mobile phone number and save.

Why does it show an intermediate iPlum number when using voice network mode?

When you dial out using iPlum app, it will first show an intermediate iPlum number which will automatically connect your actual dialed number using iPlum technology. This makes sure that your call goes over voice network & not internet. Rest assure that your called number will only see your iPlum number as caller-id.

How to disable voice network mode & instead use wi-fi or carrier data for outgoing calls?

If you are travelling internationally or permanently located outside US/Canada, you can disable voice network mode.

  • iPlum App: iPlum App Settings || Call Mode: Voice Network or Internet Data || Outgoing Calls|| Use My Wi-Fi or Carrier Data.

  • Online web portal: Login https://my.iplum.com/. Click “Calling Network Mode ” in left menu || Outgoing Calls || Select Line || Use My Wi-Fi or Carrier Data

Troubleshooting

I have enabled voice network mode but it still won’t work?

  1. Make sure you have not enabled “restricted” option for your carrier mobile phone number caller-id or setup your carrier phone number caller-id to “anonymous”.

  2. Make sure you are using the same carrier phone number where the app is installed in iPlum outbound carrier settings. If you put a different phone number it will not work.

  3. Please enable “contacts” permission for iPlum app on your iPhone or Android device settings.





Helpful links:

How to setup Incoming iPlum calls to flow via Voice Network?

How to setup your main iPlum number to ring multiple phones or users?

Setup an iPlum business team account.

Change from iPlum regular number to a Toll-free number.

All frequently asked questions.